Privacy Notice

Our Privacy Mission Statement:

"At COMPLETE RUNNER, we value the trust placed in us by customers, suppliers and colleagues who give us their personal data. Data security is one of our highest priorities and we aim to be as clear as possible about what we do with personal data and why we do it."

Our Privacy Statement for the COMPLETE RUNNER website

Your privacy is really important to us, and we understand how important it is to you. Our aim is to be as clear and open as possible about what we do and why we do it. COMPLETE RUNNER is committed to the online privacy of all its users.

This Privacy Policy regulates the use by COMPLETE RUNNER of the information you provide when using COMPLETE RUNNER websites.

This COMPLETE RUNNER website is run by the COMPLETE RUNNER LIMITED ("we", "us", "our")

We run this site in order to promote products and services.

Information We Collect

To be able to order from us we have to collect certain information from you. As part of this, you are required to give your contact information. We use the information given to us by you to provide the service you request from us in the way that is set out in this privacy policy. You can change your registration details easily through the account facilities available on the website or by getting in touch with our Data Protection Officer at the address below.

User name and password - if we collect a user name and password, this is so we can keep your information safe and so that we can have your information to hand each time you visit us.

Name, address and postcode - without this we won't know where to send your order or to whom.

Email address - we send a confirmation of your orders via email as well as other service related communication. If you have agreed to receive marketing communications these may also be sent by email.

Telephone numbers - if there are any problems with your order or we need to check anything, we need to be able to contact you quickly.

Payment card number, expiry date, issue no and name of card holder – We use Paypal to process all online card payments so we do not hold or retain any of this information. You are not required to have an existing account or even register with Paypal to use this payment method. Please refer to Paypal for their privacy policy.

Where you heard about us - we may ask you this to help make our marketing more efficient.

Correspondence - if you contact us we may keep a record of that correspondence.

Sensitive personal data - sensitive personal data includes, for example, information related to your health, race or ethnic origin or religion. We currently have no reason to collect this type of data.

Third party information - if you give us information about another person, (for example if someone else is taking delivery for you or is included in the purchase of a product) you confirm that you have identified COMPLETE RUNNER to them and told them what we will use their information for, as set out in this Privacy Policy and that they have given permission for us to be able to use their personal information in the manner described.

IP addresses - when you visit our site, we will automatically receive your IP address, a unique identifier for your computer or other access device.

How We Use The Information We Collect

Our main uses of your information are explained above which in general is to process your orders, as well as to help us understand your needs and provide you with a better service.
Your account may be used to store information about your previous purchases, personal preferences and shopping lists. But you should also be aware of the following uses -

Marketing - we may use the information we collect to inform you, by letter, phone, SMS, push notification or equivalent, or email, about offers, products and services that we think may be of interest to you and we may tell you about other organisations' products and services.

We will tell you about this when we collect your information and if you do not wish to receive these communications, please let us know. You can change your mind at any time by going to the account facilities available on the website or by contacting our Data Protection Officer at the address below. You can also unsubscribe following the instructions that we will include in any communication, such as email or text, we send to you.

Customer care and correspondence - as part of our customer care procedures, we may follow-up, either by letter, phone, SMS or email, customers who have purchased goods or services from our website or who have posted comments about COMPLETE RUNNER on the internet, for example to resolve a complaint or to ask for a testimonial.

Market research - from time to time, we may also use your information to contact you for market research purposes. We may contact you by letter, phone, SMS or email.

Personalise shopping - we may personalise your experience by using your past purchases and browsing habits to present special offers and new products and services that we think may be of interest to you. As technology develops this will really help us to improve our service to you.

Website improvement - to help us design our website and improve your experience, we may collect information about the way you use and access our website. Our web system collects information about each visitor, including IP address, the length of time spent on the website and the order in which pages are visited. We may employ third party experts to help us look at this information. However, we make sure that anyone we employ treats all information with the same sensitivity and security that we treat it. This is explained in more detail in the cookies section below.

Fraud Prevention - in order to protect our customers and us from fraud and theft, we may look at the information that we get from making identity checks and other information in our customer records, including how you conduct your account, and may pass this to law enforcement agencies involved in fraud prevention and detection, to use in the same way.

Cookies

What is a cookie?
A cookie is a small text file that may be placed on your device when you visit our sites. When you next visit our sites the cookie allows us to distinguish you from other users.

There are two broad categories of cookies:

  1. Persistent cookies
    Persistent cookies remain on your device until deleted manually or automatically.
  2. Session cookies
    Session cookies remain on your device until you close your browser when they are automatically deleted.

Cookies we use and why we use them

  1. Essential cookies
    Essential cookies are technical cookies that are required for the operation of our sites. Without essential cookies our sites can’t operate properly. Essential cookies include, for example, cookies that enable you to log into secure areas.
  2. Performance cookies
    Performance cookies allow us to recognise and count the number of visitors to our sites and to see how visitors move around them. This helps us to improve the way our sites work by enabling us to tailor our sites to the way visitors use them. The information we collect from performance cookies is aggregated which means that we cannot identify you from it.
  3. Experience cookies
    Experience cookies allow our sites to remember the choices you make. Our sites use experience cookies to provide you with enhanced and personalised features. For example, we use information collected through what are known as “web-analytic” cookies to compare the choices you make to those of our other customers so that we can learn from those choices.
    Information collected by experience cookies cannot track your browsing activity when you leave our sites to browse other sites.
  4. Marketing cookies
    WE DO NOT USE MARKETING COOKIES. Marketing cookies record your visits to sites, the pages you have visited and the links you have followed. That information would be used to give you targeted advertising more relevant to your interests. Sites that use this type of cookie sometimes share information about your browsing activity, (which they have collected from cookies), with their advertising partners who in turn may use this information to advertise products, which may interest you, on other sites.

Your right to refuse cookies and what happens if you refuse them
You can refuse cookies by activating the relevant setting on your browser. However, if you do so you may not be able to access all or parts of our sites. If you carry on using our sites and do not change your browser settings we will assume you consent to us using cookies as described above.

Access Rights

You have a right to access the personal information that is held about you. To obtain a copy of the personal information COMPLETE RUNNER holds about you, please email us at info@completerunner.co.uk enclosing your postal details and the details of your request.
Alternatively you can write to us at the following address:
Data Protection Officer,
Privacy Compliance,
COMPLETE RUNNER LIMITED,
Holmstead House,
Leeds Road,
Ilkley,
West Yorkshire,

LS29 8EQ

Security - at COMPLETE RUNNER, information security is very important and we have taken many steps to make sure your shopping experience with us is secure. Information about you will be kept safe and secure. In order to prevent unauthorised access or disclosure of your information, we have put in place suitable physical, electronic and managerial procedures to protect and secure information that is collected online.

Keeping your information secure - to help us keep your information confidential you should:

  1. Keep your password secret.
  2. Never distribute the website addresses for pages that you have looked at while logged in as a registered customer.

Password - you should choose a password that is not obvious or known to anyone else. You should never give a third party your password, as you will be responsible for all activity and charges incurred through use of your password whether authorised by you or not.

If you forget your password, you can request a new password, which will be emailed to the address we hold for you. You can change your password anytime through the account facilities on the website. Should we think that there is likely to be, or has been any breach of security, we may change your password and notify you of the change by email.

Payment Card Security – We use Paypal to process all online card payments so we do not hold or retain any of this information. You are not required to have an existing account or even register with Paypal to use this payment method. Please refer to Paypal for their privacy policy. If you telephone us with your card details to make a payment these are stored in a safe accessible to limited staff members, and as soon as they are no longer required they are shredded.

Security in our offices - access to your information is restricted in our store and office. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that store this information are kept in a secure environment.

Links

Our website may contain links to let you to visit other websites of interest easily. Once you have used these links to leave our website, you should be aware that we do not have any control over that other website. As such we cannot be responsible for the protection and privacy of any information which you provide whilst visiting these websites, and they are not governed by this Privacy Policy. COMPLETE RUNNER is not responsible for any products and/or services featured on any third party website. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Notification of Changes to This Policy

If we decide to change our Privacy Policy, we will post these changes on this website so you know what information we collect and how we use it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will tell you. You will have a choice as to whether or not we use your information in this different manner.

Feedback

We want to make sure we're giving you the information about privacy and security that you want - let us know what you think. If you have any feedback, questions or concerns, please email us at info@completerunner.co.uk.

 

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